Returns

WITHDRAWAL (Returns)
The return will be accepted as long as the date of the kiboTEK sales invoice to the customer does not exceed 14 calendar days from its issuance.

To make a return you must contact us through our contact form in your customer area or by sending an email to sat@kibotek.com, indicating that you want to request a return of a product and the Order Number of the same. You can download and fill in our withdrawal form which must be attached to the email.

All merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with transport seals or adhesive tapes. Otherwise it may suffer a depreciation.

The costs of the return will be borne by the customer, both the outward and the return. The return costs for the round trip to the peninsula will be applied as follows:

€ 12 for smartphones and small accessories, € 19 for Pandoras box and large accessories or gadgets, and € 30 for TV and Urban mobility.

For the Balearic Islands, € 15 for smartphones and small accessories, € 22 for Pandoras box and large accessories or gadgets, € 35 for TV and Urban mobility.

For outside the Peninsula or the Balearic Islands (that is, the Canary Islands or the rest of Europe), it will be the client himself who must send us the product on his own.

These amounts already include VAT, which will be deducted from the amount to be refunded.

You also have the option of sending us the product on your own and then we would only apply the return costs for the outbound shipping.

Once the merchandise is received, the kiboTEK technical service will verify that the device is in perfect condition for its return and that there is no incorrect handling by the customer. It must be delivered together with its original box and accessories in perfect condition.

The device must be shipped factory restored without associated accounts. It is important that when the restoration is to be carried out, deactivate the gmail backup option, so that when you start the device it is not linked to your gmail account.

Due to their nature, any type of product whose operation implies any type of direct contact with any part of the body, such as headphones, masks or activity / smartwach bracelets, whose packaging is unsealed or has signs of use no matter how minimal they are. If the return is not admitted for any of these reasons, the product will be returned to the customer with postage due. In devices that require it, such as portable consoles or similar, the right of withdrawal of purchase will be totally nullified if the security stickers of the SD cards or stickers on the security screws are removed.

At all times you will have help from our team in case you have doubts in the withdrawal process.

EN
Stock Notices We will inform you as soon as the product enters stock again. Just leave us your email below.
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