Conditions for withdrawal from purchase

Returns will be accepted as long as the order is delivered to the customer within 14 calendar days of its issuance.

To make a return, you must fill out our withdrawal form at the following link.
(You must be logged in with your customer credentials to access)

All merchandise must be returned in its original packaging, in perfect condition, with all its accessories Y properly protected so that it does not suffer damage during transport. If the device has obvious signs of use, tempered glass installed, missing accessories, instructions, software modification or similar, it may suffer a depreciation or be invoiced for the labor used. A label will be provided so that you can return the device to the nearest post office within the following 24/48 hours after receiving the duly completed withdrawal form.

The costs of the return will be borne by the customer, both the outward and the return. The return costs for the round trip to the peninsula will be applied as follows:

€ 12 for smartphones and small accessories, € 19 for Pandoras box and large accessories or gadgets, and € 30 for TV and Urban mobility.

For the Balearic Islands, € 15 for smartphones and small accessories, € 22 for Pandoras box and large accessories or gadgets, € 35 for TV and Urban mobility.

For orders outside of Spain on the Peninsula or the Balearic Islands (i.e., the Canary Islands or the rest of Europe), the customer must send us the product at their own expense.

These amounts already have VAT included, they will be deducted from the amount to be refunded.

Once the merchandise is received, the kiboTEK technical service will verify that the device is in perfect condition for its return and that there is no incorrect handling by the customer. It must be delivered together with its original box and accessories in perfect condition.

The device must be shipped factory restored without associated accounts. It is important that when the restoration is to be carried out, deactivate the gmail backup option, so that when you start the device it is not linked to your gmail account.

Due to their nature, any type of product whose operation implies any type of direct contact with any part of the body, such as headphones, masks or activity / smartwach bracelets, whose packaging is unsealed or has signs of use no matter how minimal they are. If the return is not admitted for any of these reasons, the product will be returned to the customer with postage due. In devices that require it, such as portable consoles or similar, the right of withdrawal of purchase will be totally nullified if the security stickers of the SD cards or stickers on the security screws are removed.

Refuse delivery

In the event that the customer refuses delivery, the return shipping costs will be charged and will be deducted from the total refund of the order. In the case of the peninsula, the return costs amount to €12, while for the rest of Europe they are €29, VAT included.

At all times you will have help from our team in case you have doubts in the withdrawal process.

Conditions of delivery

Upon delivery, if the package shows signs of having been tampered with or opened with the kiboTEK seal broken, you should refuse delivery to the delivery person and contact our team at sat@kibotek.com so we can advise you on how to proceed. It's very important that you briefly check that the package hasn't been tampered with and that our seal hasn't been broken, so you can reject the delivery and file a claim with the shipping service.

If you accept delivery of a package that shows signs of tampering, has been opened, or has our seal broken, you are solely responsible for any incomplete, partial, or defective contents. In this case, you cannot claim any non-conformity from kiboTEK.