kiboTEK Xiaomi Bilbao store
Xiaomi PPP Store Bilbao Store
Our kiboTEK Xiaomi physical store in Bilbao, Xiaomi reference store in Bilbao, and the entire Basque Country, to buy SmartPhones from Asian brands such as Xiaomi, Poco, Redmi, Realme, Oppo, Honor, OnePlus, Meizu, Umidigi, Samsung... Since 2014 We made it possible to buy Xiaomi in Bilbao with a wide catalog of its products and with all the guarantees.
Since June 2021 we have become a store Xiaomi PPP Store (Preferred Partner Xiaomi) with the entire Xiaomi range of Smartphones, Gadgets and Accessories on display in our physical kiboTEK store. Of course, with the best advice on Xiaomi supported by the many years of experience since 2014. We began our journey by selling smartphones from the brand that has become the market leader. Xiaomi in 2014. The first smartphones we sold were the Xiaomi Redmi note 1, Redmi 2, Xiaomi Mi 3 or the well-known Mi Band. Since then, many ranges and products of the Xiaomi brand have already passed, which have made us have a contrasted experience with the brand.
I brought Xiaomi to the Basque Country!
We could well say "I brought Xiaomi to the Basque Country”. Check it out in our Xiaomi Bilbao Instagram .
The first to have the latest news from Xiaomi.
the best assistance Official Xiaomi technique in Bilbao with 3 years warranty.
The best Official Xiaomi advice in Bilbao.
Also Online with shipments in 24h to all Spain and in 72h to all Europe in kiboTEK
4.8
Based on 1201 reviews
powered by Gororgland
Miguel Sarri
16:26 13 May 26
Very professional and friendly. She helped us to
We even set the clock. We'll definitely be back.
We even set the clock. We'll definitely be back.
Irene Marin
10:30 09 May 26
As always, I bought the phone and they were happy to answer any questions I had afterwards.
Fabien Briere
04:02 02 May 26
I bought a Kibotek AYN Thor Max.
A few months after receiving it, which was quite late, the console started making a strange noise from the fan, which apparently is a common problem with this model. Customer service offered me the option of replacing the fan myself or sending it in for repair. I initially chose the first option, replacing the fan to avoid having to send the console in, but after replacing it, the problem persisted.
So I finally had to send the console in.
At that point, Kibotek started questioning my warranty, claiming they needed to verify that I hadn't damaged the console by replacing the fan, even though the problem was exactly the same and it was a solution they had offered me without mentioning the warranty. The process was a hassle. I had to pay for shipping, back up and erase all my data, and, contrary to their promise, they didn't confirm receipt of the product until I had to contact them again after waiting more than a week.
After the intervention and upon receiving the product:
I discovered that they had provided me with a tempered glass screen protector, which was very helpful, and the fan issue seemed to be resolved. They also replaced the thermal paste, as I had requested. All of this is excellent. However, the main problem is that upon unpacking the console, I immediately noticed visible scratches on the top casing, even though they weren't present before shipping. The console was shipped in its original packaging, properly protected. Furthermore, I am extremely careful with my equipment. I immediately informed Kibotek about this, sending them photos of the console before and after the return, but from that point on, communication became confusing, as if they didn't understand me. Also, after playing for a while, the fan noise reappeared intermittently when running at full speed, only to disappear again. I resigned myself to living with it.
Since then, customer service has offered to send me back the console for "examination and diagnosis" (which involves deleting my data again and paying shipping costs just to confirm that it is indeed scratched, as seen in the photos).
They offer no solution or guarantee regarding the aesthetic damage, which they refuse to acknowledge.
A simple replacement part (the top cover) would have solved the problem without the need for another return, but they refused.
Now I'll have to contact AYN directly to try and buy a new cover and repair the damage.
Therefore, I cannot recommend Kibotek and I don't plan to buy anything from them again, which is unfortunate because I've been a Xiaomi customer for almost 15 years and was interested in their products. However, customer service and technical support are very important to me, and unfortunately, I can't fully trust Kibotek.
A few months after receiving it, which was quite late, the console started making a strange noise from the fan, which apparently is a common problem with this model. Customer service offered me the option of replacing the fan myself or sending it in for repair. I initially chose the first option, replacing the fan to avoid having to send the console in, but after replacing it, the problem persisted.
So I finally had to send the console in.
At that point, Kibotek started questioning my warranty, claiming they needed to verify that I hadn't damaged the console by replacing the fan, even though the problem was exactly the same and it was a solution they had offered me without mentioning the warranty. The process was a hassle. I had to pay for shipping, back up and erase all my data, and, contrary to their promise, they didn't confirm receipt of the product until I had to contact them again after waiting more than a week.
After the intervention and upon receiving the product:
I discovered that they had provided me with a tempered glass screen protector, which was very helpful, and the fan issue seemed to be resolved. They also replaced the thermal paste, as I had requested. All of this is excellent. However, the main problem is that upon unpacking the console, I immediately noticed visible scratches on the top casing, even though they weren't present before shipping. The console was shipped in its original packaging, properly protected. Furthermore, I am extremely careful with my equipment. I immediately informed Kibotek about this, sending them photos of the console before and after the return, but from that point on, communication became confusing, as if they didn't understand me. Also, after playing for a while, the fan noise reappeared intermittently when running at full speed, only to disappear again. I resigned myself to living with it.
Since then, customer service has offered to send me back the console for "examination and diagnosis" (which involves deleting my data again and paying shipping costs just to confirm that it is indeed scratched, as seen in the photos).
They offer no solution or guarantee regarding the aesthetic damage, which they refuse to acknowledge.
A simple replacement part (the top cover) would have solved the problem without the need for another return, but they refused.
Now I'll have to contact AYN directly to try and buy a new cover and repair the damage.
Therefore, I cannot recommend Kibotek and I don't plan to buy anything from them again, which is unfortunate because I've been a Xiaomi customer for almost 15 years and was interested in their products. However, customer service and technical support are very important to me, and unfortunately, I can't fully trust Kibotek.
Basilio Santiago Sastre
09:32 20 Apr 26
Very grateful for the attention they give and for the value for money.
Apolinar Pérez López
15:49 17 Apr 26
Long-time customer. Very attentive, professional, and friendly. Their personal attention is much appreciated.
José Antonio Constantín Fernández
16:49 03 Jan 26
I bought a AYN Odin 3 from their website and received it the next day. Thanks! 😉 Happy New Year!
guillermoogallego_8
12:09 13 Dec 25
I recently bought a AYN Thor Pro console from their website. Although it was completely beyond their control, the console took a little longer than usual to arrive, but nothing major. They were kind enough to keep me updated on the status of my order whenever I wanted.
The customer service was superb, not only for the speed and understanding when responding to emails, but they also included two small gifts with the delivery related to the purchase, which was greatly appreciated.
I'm absolutely delighted with the store; if I need to make any other electronic purchases in the future, I'll definitely consider doing it here.
The customer service was superb, not only for the speed and understanding when responding to emails, but they also included two small gifts with the delivery related to the purchase, which was greatly appreciated.
I'm absolutely delighted with the store; if I need to make any other electronic purchases in the future, I'll definitely consider doing it here.
Carlos Ferrer
09:07 28 Nov 25
Delighted with the service received from both the web staff and the guy in the store.
I bought an Anbernic a few weeks ago, I had a problem with it and apart from fixing it they were attentive at all times.
I bought an Anbernic a few weeks ago, I had a problem with it and apart from fixing it they were attentive at all times.
Borja Peña
19:35 11 Sep 25
I've recently bought several phones from this store, and while I don't usually write reviews, I'm taking the time to do so in this case because Fernando, the store manager, is a true professional who provides detailed advice, which, at least for me, is a significant advantage in the buying process. He's very professional and knowledgeable about his products. I highly recommend this store.
Jose Luis Barreda Diez
16:36 26 Jun 25
Excellent service, treatment and advice, I sing with Fernando as Íñigo
Adrian Lozano
14:23 10 Jun 25
I bought the Anbernic RG557 through their website and the next day I had it at home.
The price was cheaper than on the official website (taking into account customs costs when coming from China or the USA) and they gave me a case and a screen protector.
Great experience, very grateful.
The price was cheaper than on the official website (taking into account customs costs when coming from China or the USA) and they gave me a case and a screen protector.
Great experience, very grateful.
Idoia Uribe Zarrabeitia
08:38 10 Jun 25
My favorite phone store
Fernando Arranz
11:44 31 May 25
Felix redondo garcia
11:59 21 May 25
A flagship store, the guy who serves you is very professional, gives you wonderful advice, answers any questions you may have, and is very down-to-earth.
Response from the owner 10:21 25 Feb 20
Thank you very much, Felix! We're here for you whenever you decide to visit us again.
Juan Antonio Galvan Cardenal
17:24 24 Apr 25
The technician who runs the store was as fast as it could have been and very nice. Because I thought my phone was broken, it wouldn't even turn on because it was just blocked. I don't know why, but he explained the steps to follow as he did it and the phone came back to life. It wasn't broken. He didn't charge me anything. I'll leave it at that.
Jagoba Carmona
22:36 19 Apr 25
Response from the owner 09:49 28 May 25
We regret that your visit was not satisfactory. If you need assistance with anything, please email us and we will discuss your case. Kind regards, we are at your disposal.
Visit Aramburu
08:34 11 Apr 25
Attention, professionalism and friendliness all in one.
Highly recommended
Highly recommended
Response from the owner 10:31 24 Apr 25
Thank you so much, Visi! We'd love to hear from you again whenever you need us. Best regards!
Maite matiaanton@gmail.com
04:27 09 Apr 25
Response from the owner 10:30 24 Apr 25
Thank you so much, Maite, for your review! We'll be happy to help you again whenever you need us.
Jon Larrabeiti
18:03 31 Mar 25
Very happy with the phone and the dedicated and professional service, 10/10!
Response from the owner 10:30 24 Apr 25
Thank you so much, Jon, for your rating and comment! We'll be happy to help you again whenever you need us.
Abel Antúnez (ProgramarJugando.org)
22:07 06 Mar 25
Everything was perfect, my order arrived the next day and in perfect condition, which is incredible since at the last minute I sent them an email asking if they could change the console model to a different color, and the response was immediate, thank you very much!
