Shipping Conditions kiboTEK

Shipping Countries List

Spain, Portugal, Austria, Belgium, Bulgaria, Croatia, United States, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Monaco, Slovakia, Slovenia, Romania, United Kingdom, Turkey, Sweden, Switzerland, Brazil, Argentina, Colombia and Mexico.

When buying on this website you can choose between the following types of shipping to receive your order:

Spain

Free Express Mail Shipping in 24/48 business hours - By choosing this shipping method you will receive your order in 24/48 hours (only valid for peninsula). Free for orders over € 100 excluding taxes.

Orders placed before 18: 00h They will be served on the same day they are performed except for:
• Orders whose payment confirmation is after that time.
• Orders placed on Saturday, Sunday or public holiday. These orders will be shipped the next business day according to the availability of the items they contain.
• Orders that include articles whose availability implies a longer delivery time. In that case, they will be served according to the greater of the delivery times that appear in the order.

The customer can also choose other transport companies if they prefer, with the corresponding cost.
For orders less than € 100 without taxes, the shipping cost is indicated in the cart and in the order process when updating the destination address, the customer being able to choose between different transport companies.

Picked up at the store You can pick up your orders at our physical stores located at Alameda Urquijo 35, 48010 Bilbao, and Independencia 13 in Vitoria-Gasteiz. Depending on the product, you can pick up your order the same day or within 24-48 hours after your payment has been successfully processed. You will receive a notification when your order is ready for pickup.

European countries

The fastest shipping option is UPS 3 business days

Other shipping ways - When adding the item to the cart and inserting the shipping address will be shown other transport companies. When updating the destination address you can choose between different international transport companies.

Orders placed before 17: 00h They will be served on the same day they are performed except for:
• Orders whose payment confirmation is after that time.
• Orders placed on Saturday, Sunday or public holiday. These orders will be shipped the next business day according to the availability of the items they contain.
• Orders that include articles whose availability implies a longer delivery time. In that case, they will be served according to the greater of the delivery times that appear in the order.

From kiboTEK we send our products to 30 different countries in Europe such as Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Monaco, Slovakia, Slovenia , Spain, Romania, UK, Turkey and Sweden.

Countries outside the European Union

Other shipping ways - When adding the item to the cart and inserting the Shipping address will display different options for international shipping companies with their respective cost. We ship to the United States, Mexico, Colombia, Brazil, Norway, Switzerland, and the United Kingdom among other countries.

Orders outside the EU are exempt from VAT, which is deducted in the cart or order process by indicating the destination address in a country outside the EU. The customer must pay, upon receipt of the order, the corresponding taxes and expenses according to the current import tax regulations of their country (including customs expenses such as duties or taxes).

In the case of the United Kingdom, orders with amounts greater than €150 (£135) will only be served. This exception does not apply to Northern Ireland; furthermore, shipments to Northern Ireland are still considered intra-community and will not be subject to customs management.

Any other expense derived from the application of territorial taxes will be paid exclusively by the client.

Balearic Islands

Express shipping in 24/48 working hours - By choosing this shipping method you will receive your order in 24/48 hours (only valid for the peninsula). Orders placed before 6:00 p.m. will be served on the same day they are placed, except for:
• Orders whose payment confirmation is after that time.
• Orders placed on Saturday, Sunday or public holiday. These orders will be shipped the next business day according to the availability of the items they contain.
• Orders that include articles whose availability implies a longer delivery time. In that case, they will be served according to the greater of the delivery times that appear in the order.

Free shipping for orders over €200 excluding taxes. For smaller orders, the shipping cost is €5.99 plus VAT.

Spain Canary

Shipping (Canary Islands Express) via Correos Express with delivery in 5/6 working days €39.90 – By choosing this shipping method you will receive your order in approximately 5 business days.

Orders to the Canary Islands are exempt from VAT, which is deducted in the cart or order process when indicating the destination address in the Canary Islands. The client must pay, upon receipt of the order, the corresponding taxes and expenses according to the current tax regulations in the Canary Islands:

Customs clearance costs in Customs (DUA)
Corresponding tax taxes (IGIC or IPSI)
Insular Goods Entry Tax or AIEM, if applicable

Any other expense derived from the application of territorial taxes will be paid exclusively by the client.

In the event that the client does not receive the merchandise and it is returned to our warehouse, the amount of the order will be paid to the client, subtracting the cost of shipping and return, as well as the amount of customs management, or any other derived expense.

Portugal (Peninsula)

Conditions for shipments with estimated dates

The shipping date for orders with estimated delivery dates is an estimate and may be subject to changes beyond kiboTEK's control. Once the purchase is made, the customer may cancel it at any time by sending an email to kibotek@kibotek.com indicating their order number. The reservation fee will be refunded within 48-72 hours.

Order status information

Throughout the purchase process, our team will keep you informed by email of the different status of your order. You will receive by email the tracking number of your order that you can also check from the web or from your client area. If you prefer, you can send an email to kibotek@kibotek.com and our team will answer any questions about it. Once an order is processed, it cannot be modified or canceled. Orders in processing status made with finance companies such as Klarna or Sequra cannot be cancelled.

Conditions of delivery

Upon delivery, if the package shows signs of having been tampered with or opened with the kiboTEK seal broken, you should refuse delivery to the delivery person and contact our team at sat@kibotek.com so we can advise you on how to proceed. It's very important that you briefly check that the package hasn't been tampered with and that our seal hasn't been broken, so you can reject the delivery and file a claim with the shipping service.

If you accept delivery of a package that shows signs of tampering, has been opened, or has our seal broken, you are solely responsible for any incomplete, partial, or defective contents. In this case, you cannot claim any non-conformity from kiboTEK.

The customer must report any anomaly or physical defect in the product received within 24 hours of receiving it. They must send an email to sat@kibotek.com with photos of the damaged product and outer box that may have occurred during shipping.

If you refuse delivery or do not collect the shipment, once it returns to the origin you have 30 calendar days to claim a refund of the total order amount minus the shipping costs incurred.

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