Shipping Conditions kiboTEK

Shipping Countries List

Spain, Portugal, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Monaco, Slovakia, Slovenia , Spain, Romania, UK, Turkey, Sweden, Switzerland, Brazil, Colombia and Mexico.

When buying on this website you can choose between the following types of shipping to receive your order:

Spain

Free Shipping Express mail in 24/48 working hours - By choosing this shipping method you will receive your order in 24/48 hours (only valid for peninsula). Free for orders over € 100 excluding taxes.

Orders placed before 18: 00h They will be served on the same day they are performed except for:
• Orders whose payment confirmation is after that time.
• Orders placed on Saturday, Sunday or public holiday. These orders will be shipped the next business day according to the availability of the items they contain.
• Orders that include articles whose availability implies a longer delivery time. In that case, they will be served according to the greater of the delivery times that appear in the order.

The customer can also choose other transport companies if they prefer, with the corresponding cost.
For orders less than € 100 without taxes, the shipping cost is indicated in the cart and in the order process when updating the destination address, the customer being able to choose between different transport companies.

Especially bulky products (for example TVs) are sent under the same conditions of the modality of Express delivery but 24/72 hours and may be subject to higher shipping costs.
Also, special stock products with little turnover are available on request and Shipping 10 days.

Picked up at the store - You can come and collect your orders at our physical store at Alameda Urquijo 35 48010 Bilbao. You will have them available in about two hours after confirming and processing the payment of your order correctly. You will receive a notice when your order is available for collection in the store.

Balearic Islands

Express shipping in 24/48 working hours - By choosing this shipping method you will receive your order in 24/48 hours (only valid for the peninsula). Orders placed before 6:00 p.m. will be served on the same day they are placed, except for:
• Orders whose payment confirmation is after that time.
• Orders placed on Saturday, Sunday or public holiday. These orders will be shipped the next business day according to the availability of the items they contain.
• Orders that include articles whose availability implies a longer delivery time. In that case, they will be served according to the greater of the delivery times that appear in the order.

Free shipping for orders over €200 excluding taxes. For smaller orders, the shipping cost is €5.99 plus VAT.

Spain Canary

Standard Parcel Post Delivery 10 business days - By choosing this shipping method, you will receive your order in between 8 and 10 business days.

Sea shipping in 10-12 business days - By choosing this shipping method you will receive your order in between 10 and 12 days.

The shipping cost is indicated in the cart and in the order process when updating the destination address, the customer being able to choose between different transport companies:

TNT: the boat leaves on Fridays
Correos Express: the boat leaves on Thursdays

Orders to the Canary Islands are exempt from VAT, which is deducted in the cart or order process when indicating the destination address in the Canary Islands. The client must pay, upon receipt of the order, the corresponding taxes and expenses according to the current tax regulations in the Canary Islands:

Customs clearance costs in Customs (DUA)
Corresponding tax taxes (IGIC or IPSI)
Insular Goods Entry Tax or AIEM, if applicable

Any other expense derived from the application of territorial taxes will be paid exclusively by the client.

In the event that the client does not receive the merchandise and it is returned to our warehouse, the amount of the order will be paid to the client, subtracting the cost of shipping and return, as well as the amount of customs management, or any other derived expense.

Portugal (Peninsula)

European countries

The fastest shipping option is UPS 3 business days

Other shipping ways - When adding the item to the cart and inserting the shipping address will be shown other transport companies. When updating the destination address you can choose between different international transport companies.

Orders placed before 17: 00h They will be served on the same day they are performed except for:
• Orders whose payment confirmation is after that time.
• Orders placed on Saturday, Sunday or public holiday. These orders will be shipped the next business day according to the availability of the items they contain.
• Orders that include articles whose availability implies a longer delivery time. In that case, they will be served according to the greater of the delivery times that appear in the order.

From kiboTEK we send our products to 30 different countries in Europe such as Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Monaco, Slovakia, Slovenia , Spain, Romania, UK, Turkey and Sweden.

Throughout the purchase process, our team will keep you informed by email of the different status of your order. You will receive by email the tracking number of your order that you can also check from the web or from your client area. If you prefer, you can send an email to kibotek@kibotek.com and our team will answer any questions about it.

Countries outside the European Union

Other shipping ways - When adding the item to the cart and inserting the shipping address will show different options of international transport companies with their respective cost. We ship to Mexico, Colombia, Brazil or Switzerland among other countries.

Orders outside the EU are exempt from VAT, which is deducted in the cart or order process by indicating the destination address in a country outside the EU. The customer must pay, upon receipt of the order, the corresponding taxes and expenses according to the current import tax regulations of their country (including customs expenses such as duties or taxes).

Any other expense derived from the application of territorial taxes will be paid exclusively by the client.

Merchandise returned to Origin

In the event that the merchandise is returned to its origin within the peninsula because the address provided by the client is wrong or because a new delivery or collection point has not been arranged with the transport service, the refund will be made. order subtracting the return shipping costs amounting to €12 VAT included. In the event that the client wants a new shipment, he must bear the shipping costs that amount to €12 VAT included.

In the case of orders returned to origin outside the peninsula but in Spanish territory, the amount to be subtracted for shipping costs will amount to €19, VAT included.

In the case of orders returned to origin outside of Spain and within the European Union, the amount to be subtracted for shipping costs will be the same as the shipping cost paid by the customer for the round trip.