kiboTEK Xiaomi Bilbao store
Xiaomi PPP Store Bilbao
Our kiboTEK Xiaomi physical store in Bilbao, a leading Xiaomi store in Bilbao and throughout the Basque Country, is the place to buy smartphones from Asian brands such as Xiaomi, Poco, Redmi, Realme, Oppo, Honor, OnePlus, Meizu, Umidigi, Samsung… Since 2014 We made it possible to buy Xiaomi in Bilbao with a wide catalog of their products and with all the guarantees.
Since June 2021 we have become a store Xiaomi PPP Store (Xiaomi Preferred Partner) With the entire Xiaomi range of smartphones, gadgets, and accessories on display at our kiboTEK store, we offer expert advice on Xiaomi products, backed by our many years of experience since 2014. We began our journey selling smartphones from the brand that has become the market leader. Xiaomi in 2014.The first smartphones we sold were the Xiaomi Redmi Note 1, Redmi 2, Xiaomi Mi 3, and the popular Mi Band. Since then, many different product lines and models from Xiaomi have been released, giving us extensive experience with the brand.
I brought Xiaomi to Euskadi!
We could well say "I brought Xiaomi to Euskadi”. Check it out in our Xiaomi Bilbao Instagram .
Be the first to have access to the latest Xiaomi products.
The best assistance Official Xiaomi technical service in Bilbao with a 3-year warranty.
The best official Xiaomi advice in Bilbao.
Also available online with 24h delivery throughout Spain and 72h delivery throughout Europe. kiboTEK
4.8
Based on 1201 reviews
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Miguel Sarri
2 weeks ago
Very professional and friendly. She helped us to
We even set the clock. We'll definitely be back.
We even set the clock. We'll definitely be back.
Irene Marin
3 weeks ago
As always, I bought the phone and they were happy to answer any questions I had afterwards.
Fabien Briere
4 weeks ago
I bought a Kibotek AYN Thor Max.
A few months after receiving it, which was quite late, the console started making a strange noise from the fan, which apparently is a common problem with this model. Customer service offered me the option of replacing the fan myself or sending it in for repair. I initially chose the first option, replacing the fan to avoid having to send the console in, but after replacing it, the problem persisted.
So I finally had to send the console in.
At that point, Kibotek started questioning my warranty, claiming they needed to verify that I hadn't damaged the console by replacing the fan, even though the problem was exactly the same and it was a solution they had offered me without mentioning the warranty. The process was a hassle. I had to pay for shipping, back up and erase all my data, and, contrary to their promise, they didn't confirm receipt of the product until I had to contact them again after waiting more than a week.
After the intervention and upon receiving the product:
I discovered that they had provided me with a tempered glass screen protector, which was very helpful, and the fan issue seemed to be resolved. They also replaced the thermal paste, as I had requested. All of this is excellent. However, the main problem is that upon unpacking the console, I immediately noticed visible scratches on the top casing, even though they weren't present before shipping. The console was shipped in its original packaging, properly protected. Furthermore, I am extremely careful with my equipment. I immediately informed Kibotek about this, sending them photos of the console before and after the return, but from that point on, communication became confusing, as if they didn't understand me. Also, after playing for a while, the fan noise reappeared intermittently when running at full speed, only to disappear again. I resigned myself to living with it.
Since then, customer service has offered to send me back the console for "examination and diagnosis" (which involves deleting my data again and paying shipping costs just to confirm that it is indeed scratched, as seen in the photos).
They offer no solution or guarantee regarding the aesthetic damage, which they refuse to acknowledge.
A simple replacement part (the top cover) would have solved the problem without the need for another return, but they refused.
Now I'll have to contact AYN directly to try and buy a new cover and repair the damage.
Therefore, I cannot recommend Kibotek and I don't plan to buy anything from them again, which is unfortunate because I've been a Xiaomi customer for almost 15 years and was interested in their products. However, customer service and technical support are very important to me, and unfortunately, I can't fully trust Kibotek.
A few months after receiving it, which was quite late, the console started making a strange noise from the fan, which apparently is a common problem with this model. Customer service offered me the option of replacing the fan myself or sending it in for repair. I initially chose the first option, replacing the fan to avoid having to send the console in, but after replacing it, the problem persisted.
So I finally had to send the console in.
At that point, Kibotek started questioning my warranty, claiming they needed to verify that I hadn't damaged the console by replacing the fan, even though the problem was exactly the same and it was a solution they had offered me without mentioning the warranty. The process was a hassle. I had to pay for shipping, back up and erase all my data, and, contrary to their promise, they didn't confirm receipt of the product until I had to contact them again after waiting more than a week.
After the intervention and upon receiving the product:
I discovered that they had provided me with a tempered glass screen protector, which was very helpful, and the fan issue seemed to be resolved. They also replaced the thermal paste, as I had requested. All of this is excellent. However, the main problem is that upon unpacking the console, I immediately noticed visible scratches on the top casing, even though they weren't present before shipping. The console was shipped in its original packaging, properly protected. Furthermore, I am extremely careful with my equipment. I immediately informed Kibotek about this, sending them photos of the console before and after the return, but from that point on, communication became confusing, as if they didn't understand me. Also, after playing for a while, the fan noise reappeared intermittently when running at full speed, only to disappear again. I resigned myself to living with it.
Since then, customer service has offered to send me back the console for "examination and diagnosis" (which involves deleting my data again and paying shipping costs just to confirm that it is indeed scratched, as seen in the photos).
They offer no solution or guarantee regarding the aesthetic damage, which they refuse to acknowledge.
A simple replacement part (the top cover) would have solved the problem without the need for another return, but they refused.
Now I'll have to contact AYN directly to try and buy a new cover and repair the damage.
Therefore, I cannot recommend Kibotek and I don't plan to buy anything from them again, which is unfortunate because I've been a Xiaomi customer for almost 15 years and was interested in their products. However, customer service and technical support are very important to me, and unfortunately, I can't fully trust Kibotek.
Basilio Santiago Sastre
1 month ago
Very grateful for the attention they give and for the value for money.
Apolinar Pérez López
1 month ago
Long-time customer. Very attentive, professional, and friendly. Their personal attention is much appreciated.
José Antonio Constantín Fernández
5 months ago
I bought a AYN Odin 3 from their website and received it the next day. Thanks! 😉 Happy New Year!
guillermoogallego_8
6 months ago
I recently bought a AYN Thor Pro console from their website. Although it was completely beyond their control, the console took a little longer than usual to arrive, but nothing major. They were kind enough to keep me updated on the status of my order whenever I wanted.
The customer service was superb, not only for the speed and understanding when responding to emails, but they also included two small gifts with the delivery related to the purchase, which was greatly appreciated.
I'm absolutely delighted with the store; if I need to make any other electronic purchases in the future, I'll definitely consider doing it here.
The customer service was superb, not only for the speed and understanding when responding to emails, but they also included two small gifts with the delivery related to the purchase, which was greatly appreciated.
I'm absolutely delighted with the store; if I need to make any other electronic purchases in the future, I'll definitely consider doing it here.
Carlos Ferrer
6 months ago
Delighted with the service received from both the web staff and the guy in the store.
I bought an Anbernic a few weeks ago, I had a problem with it and apart from fixing it they were attentive at all times.
I bought an Anbernic a few weeks ago, I had a problem with it and apart from fixing it they were attentive at all times.
Borja Peña
9 months ago
I've recently bought several phones from this store, and while I don't usually write reviews, I'm taking the time to do so in this case because Fernando, the store manager, is a true professional who provides detailed advice, which, at least for me, is a significant advantage in the buying process. He's very professional and knowledgeable about his products. I highly recommend this store.
Jose Luis Barreda Diez
11 months ago
Excellent service, treatment and advice, I sing with Fernando as Iñigo
Adrian Lozano
12 months ago
I bought the Anbernic RG557 through their website and the next day I already had it at my house.
The price was cheaper than on the official website (taking into account customs costs when coming from China or the USA) and they gave me a free case and screen protector.
Great experience, very grateful.
The price was cheaper than on the official website (taking into account customs costs when coming from China or the USA) and they gave me a free case and screen protector.
Great experience, very grateful.
Idoia Uribe Zarrabeitia
12 months ago
My favorite phone store
Fernando Arranz
12 months ago
Felix Redondo Garcia placeholder image
1 year ago
A top-notch store, the guy who serves you is very professional, gives great advice, answers any questions you may have, and is very friendly.
Response from the owner 6 years ago
Thank you so much, Felix! We're at your service whenever you decide to visit us again.
Juan Antonio Galvan Cardenal
1 year ago
The technician who runs the shop was fantastic; he was quick and very professional. I thought my phone was broken—it wouldn't even turn on, it was just locked for some reason—but he explained the steps to follow, and the phone came back to life. It wasn't broken at all. He didn't charge me a thing. I'll leave it at that.
Jagoba Carmona
1 year ago
Response from the owner 1 year ago
We regret that your visit was not satisfactory. If you require any assistance, please feel free to email us and we will look into your case. We remain at your service.
Visi Aramburu
1 year ago
Attention, professionalism and friendliness all in one.
Highly recommended
Highly recommended
Response from the owner 1 year ago
Thank you so much, Visi! We'd be delighted to have you back whenever you need us. Best regards!
Maite matiaanton@gmail.com
1 year ago
Response from the owner 1 year ago
Thank you so much, Maite, for your feedback! We'd be happy to assist you again whenever you need us.
Jon Larrabeiti
1 year ago
Very happy with the phone and the dedicated and professional service, 10 out of 10!
Response from the owner 1 year ago
Thank you so much, Jon, for your feedback and comment! We'd be happy to assist you again whenever you need us.
Abel Antúnez (ProgramarJugando.org)
1 year ago
Everything was perfect, my order arrived the next day and in perfect condition, which is incredible since at the last minute I sent them an email asking if they could change the console model to a different color, and the response was immediate, thank you very much!
