Customer service hours for email

Monday to Friday 9:00 to 19:00 (except holidays)

Saturdays from 10:00 to 14:00

Email response times

Monday to Saturday: 2-4 hours

Holidays: 8-24 hours

Purchase Withdrawal Conditions

Returns will be accepted provided that the delivery date of the order to the customer does not exceed 14 calendar days from its issuance.

All merchandise must be returned to its Original packaging, in perfect condition, with all accessories and protected properly To prevent damage during transport, please ensure the device is properly packaged. If the device shows obvious signs of use, has installed tempered glass screen protectors, is missing accessories or instructions, has modified software, or similar issues, it may be subject to a depreciation charge or the cost of labor may be billed. A return label will be provided so you can return the device to your nearest post office within 24-48 hours of receiving your completed return form.

The costs of the return will be borne by the customer, both the outward and the return. The return costs for the round trip to the peninsula will be applied as follows:

€ 12 for smartphones and small accessories, € 19 for pandoras box and large accessories or gadgets, and € 30 for TV and Urban mobility.

For the Balearic Islands, € 15 for smartphones and small accessories, € 22 for Pandoras box and large accessories or gadgets, € 35 for TV and Urban mobility.

For orders outside of mainland Spain or the Balearic Islands (i.e., the Canary Islands or the rest of Europe), the customer will be responsible for sending the product to us at their own expense.

If you paid for the order through Klarna finance, please note that the commission charged by the finance company will be deducted from the total amount to be refunded; in this case, it is 5% of the total order amount.

These amounts already include VAT, which will be deducted from the amount to be refunded.

Once the merchandise is received, the kiboTEK technical service will verify that the device is in perfect condition for its return and that there is no incorrect handling by the customer. It must be delivered together with its original box and accessories in perfect condition.

The device must be shipped factory restored without associated accounts. It is important that when the restoration is going to be carried out, you deactivate the gmail backup option, so that when you start the device it is not linked to your gmail account.

Products that involve direct contact with the body, such as headphones, face masks, or fitness trackers/smartwatches, are excluded from returns due to their nature. This applies if the packaging is unsealed or shows any signs of use, however minimal. If a return is not accepted for any of these reasons, the product will be returned to the customer at their expense. For devices that require it, such as handheld consoles or similar, the right of withdrawal will be completely voided if the security stickers on SD cards or security screws are removed.

Reject delivery

If the customer refuses delivery, they will be charged return shipping costs, which will be deducted from the total order refund. For mainland Spain, return shipping costs are €12, while for the rest of Europe they are €29 (VAT included).

If you paid for the order through Klarna finance, please note that the commission charged by the finance company will be deducted from the total amount to be refunded; in this case, it is 5% of the total order amount.

At all times you will have help from our team in case you have doubts in the withdrawal process.